Simply Travel Insurance is a company formed by travel and insurance industry specialists in 2011, with a mission to provide Aussies with exceptional travel insurance options at competitive prices. We believe that there is a regrettable lack of integrity and trust in general commerce these days, and strive to run our business with transparency and a focus on you, the customer.
We aim to make the process of selecting the right insurance product simple, intuitive and fair.
As a new business committed to service, we have reserved this space to share customer feedback. As we continue to grow and expand, we will keep a written history of your feedback, in the hopes that it helps you evaluate our service.
If you have any feedback, please email us at firstname.lastname@example.org.
"Wow, thanks for your quick response and for answering all my questions so well" Grace, NSW
"Your professionalism and response times are outstanding!" Sophie, Sydney
"To The Manager,
Today I effected a travel policy with your organisation and due to certain circumstances I had reason to contact your office and spoke to your officer James. I would just like to pass onto you my appreciation in which Jim dealt with my queries and the professional manner he attended to my needs. Jim is an example as to how insurance officers should respond to clients and is a credit to your company and I would appreciate it if you would pass onto Jim my thanks.
Regards," Bob, Sydney
"I appreciate you spending so much time with me on the phone, you have been exceptional. You have explained everything so clearly that I am a bit amazed. If I book with you, and I shall, I will also recommend you to my friends." Gordon, QLD
"Sorry I had to cancel. Thank you for being so quick and professional when processing my refund, I thought it would be really hard" Xing, QLD
To a customer aged 80+ "Thank you so much for all of your help, I am astonished that you have taken the time to explain everything to me ... and even point me toward your competitors ! I wish I could buy your product, because your help has been stellar!"
"Such a quick, human, and easy to understand answer. Really impressed!" David, WA
"When I broke my ankle in Thailand, everything was taken care of so professionally, I actually felt amazed. Amanda who took my emergency call helped me from start to finish and was truly excellent!", Gwen, Bundaberg
"Its really really great that you cover my diabetes free ! The travel agent quoted an extra $100 for it!!", Mary, VIC
"I was worried first why you (sic) so much cheaper than my agent but you really win me over." Marcus, QLD
"Jim is one of the best customer sales representatives I have ever had the pleasure of speaking with. He professionally explained the details of each policy I was interested in, patiently answered all of my questions and demonstrated expertise knowledge of what customers look for as well as the insurance industry itself. Most importantly, Jim came across as someone you can relate to and have a genuine conversation with. The high quality of Simply Travel Insurance's customer service as demonstrated by him was definitely a major deciding factor for me in deciding to be a customer. I will certainly recommend the service to friends and family in the future.", Margaret, Sydney
Insurance products can be quite complicated, but don't be intimidated.
All you need is your dates of travel, each traveller’s age and your chosen destinations and we’ll provide you with a range of cover options to choose from.
Simply Travel Insurance is designed to offer you great options for a great price. We strive to make your choices as simple as possible, so you can focus on the fun part, travel.
Our policies are split into simple categories to fit different styles of travel.
Let us take the stress out of your next trip. Purchase a Simply Travel Insurance policy to be covered instantly for a range of benefits.
Enjoy the peace of mind of knowing your policy is underwritten by certain underwriters at Lloyd's.